Rental Policies
Everything you need to know before you book, clearly explained.
Included in price
| Included in price | Details | |
|---|---|---|
| Third-party liability protection | Up to $700,000.00 MXN for third-party damages | |
| Local fees and VAT | ||
| Coverage outside Mexico | Special coverage must be purchased at the border for travel to Belize | |
| Additional coverage or services not in the reservation | Charged at current public rates |
Prices include VAT.
The approximate rental total is based on the information provided at the time of reservation.
The driver must present a valid credit card with available balance, a valid driver's license, and an official ID when signing the rental agreement.
To validate the reservation, the rental agreement must be signed, and a deposit charged to the credit card as a guarantee of compliance.
If an additional driver is required, the person must be present at the time of the contract signing, be of legal age, and provide a valid license and official ID. An additional fee applies for drivers under 25 years old.
- Fuel refills
- LDW protection for the vehicle
- Baby seats
Minimum age: 25 years. An additional charge applies for drivers aged 21 to 24.
Late returns after the scheduled reservation time will incur additional charges based on the current public rates.
The minimum rental period is one day.
These coverages do not apply outside the country. Any additional coverage or service not included in the reservation will incur an extra cost based on current public rates. Protection limits and deductibles apply to some coverages.
The reservation is for picking up and returning the vehicle at the specified city and office. Returning it to a different office may result in additional charges.
Restriction: Mexico only. The vehicle may not leave the boundaries of the Republic of Mexico without prior consent. For travel to Belize, special protection coverage must be acquired at the border, as the insurance from our offices is not valid outside Mexico.
On our website, credit and debit cards are accepted as payment methods. Transactions are processed through a secure payment gateway.
Pets are welcome. The customer must return the vehicle clean at the end of the rental period. Returning a dirty vehicle will result in an extra charge for deep cleaning.
Lessor: deliver the vehicle in optimal operating conditions with sufficient fuel; receive it back with the same fuel level as delivered; inform the lessee of any observations upon receiving the vehicle; return the guarantee deposit under the terms established in the contract.
- Pay the agreed rental fee promptly
- Drive with a valid license and comply with traffic laws
- Do not drive under the influence of alcohol or drugs
- Do not use the vehicle for commercial purposes or sublease it
- Maintain the vehicle in good condition, except for normal wear and tear
- Do not transport hazardous materials, drugs, or narcotics
- Pay any fines incurred during the rental period
- Provide truthful information and original documentation to the lessor
No repairs may be made to the vehicle without prior authorization from the lessor.
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